Question 1

How much does delivery cost?

Accepted Answer

Delivery is free on orders over £40. Standard delivery starts from £1.50 depending on your chosen time slot.

Question 2

What is Click & Collect?

Accepted Answer

Click & Collect lets you order online and pick up your groceries from your local store for free. Orders are usually ready within 2 hours.

Question 3

How does ClubCard work?

Accepted Answer

ClubCard is our free loyalty programme. Earn 1 point per £1 spent, unlock exclusive ClubCard Prices on hundreds of products, and redeem points for money off your shop.

Question 4

Can I amend my order after placing it?

Accepted Answer

Yes, you can add, remove or change items in your order up until the picking process begins. Go to My Orders to make changes.

Question 5

What happens if an item is out of stock?

Accepted Answer

We will substitute with a similar product of equal or greater value. You can set substitution preferences for each item or opt out entirely.

Question 6

How fast is Express Delivery?

Accepted Answer

Express Delivery gets your essentials to you in under 60 minutes. Available for orders up to 25 items.

Question 7

Do you deliver to my area?

Accepted Answer

Enter your postcode on our website to check delivery availability. We cover most of the UK with same-day and next-day delivery options.

Question 8

How do I return or get a refund?

Accepted Answer

If you are not happy with any item, contact us within 14 days for a full refund. Fresh produce issues are refunded immediately.

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